Privacy Policy

We may collect account details such as your name, ISP or business name, email address, phone number, connected MikroTik router IDs, and payment-related information when you create or manage a Torongo account.

We also collect network telemetry such as connected MAC addresses, session durations, and bandwidth consumption metrics to deliver torongo service quality, bandwidth queue enforcement, and portal security.

We use your information to provide and improve the Torongo platform, authenticate WiFi torongo vouchers, process online recharge requests, send invoice notifications, and maintain router health monitoring.

We may also use aggregated or non-personal network statistics for performance optimization and system reliability.

We do not sell personal or network information. We only share necessary data with trusted infrastructure partners, SMS gateways, payment processors (e.g. bKash, Nagad, Stripe), or legal authorities when required by law.

We retain subscriber session logs and transaction records only as long as necessary to deliver services, meet telecom compliance standards, and fulfill legal requirements.

We use administrative, technical, and cryptographic safeguards to protect your router API credentials and payment data.

You have rights to access, export, or delete your account information and manage data retention policies for your torongo zones.

To request assistance with your data, contact our support team at hello@torongo.com.